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- Order processing: We strive to process and ship orders within [Number] business days of receiving them. Please note that processing times may vary depending on the availability of the items and order volume.
- Delivery timeframes: While we provide estimated delivery times based on our fulfillment network, it is important to check the specific delivery timeframe for each product on its individual page. This is because delivery times can vary depending on the product’s location in our warehouses, your location, and other factors outside of our control.
- Tracking your order: You will receive a shipping confirmation email with tracking information once your order has shipped.
We accept returns for most items within 14 days of the delivery date. However, some items may be subject to restocking fees, which will be clearly displayed on the individual product detail page if applicable.
- Items must be returned in their original packaging, unused, and in the same condition they were received.
- Items marked as “Final Sale” or “Non-Returnable” cannot be returned.
- Please contact us before returning any item to receive a return authorization and instructions.
- Log into your my account section of the website and go to your order details to request a return authorization and instructions.
- Pack the item securely in its original packaging, if possible.
- Include the return authorization form with your shipment.
- Ship the item back to the address provided in the return authorization instructions.
Once we receive your returned item and verify that it meets the return requirements, we will issue a refund to your original payment method within 5-10 business days. Please note that it may take additional time for your bank to post the refund to your account.